We stand behind our products and want you to be completely satisfied with your purchase
We stand behind our products and want you to be completely satisfied with your purchase
We try to be transparent around here!
Welcome to our Delivery and Refund page! We want to make sure that you have a great experience shopping with us, so we’ve put together some information about our delivery and refund policies.
We know that you’re excited to receive your crochet items, so we offer fast and reliable delivery options to get your order to you as soon as possible. However, we are obliged to remind you that delivery times vary from country to country, depending on the means used.
We ensure that your order reaches you as soon as possible through the best available means. We will always notify you when sending your product, given that the preparation time depends on the order in question, especially for the customized orders.
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all names and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Just checking us out is enough encouragement. please visit our shop via the button below. We are available 24/7 ready to get to work. Like a Genie we will vividly respond to your command!
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